[rt-users] Difference between a CC and a Requestor

[Raed El-Hames]

Richard;

Its very similar to the To and CC in emails, Requestors are the To list 
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via 
scrips, you may want to only notify Requestors and therefore you limit 
your requestors list to those you wish to get the notifications.

Roy


Richard Brady wrote:
> Hi folks
>
> I am struggling to understand the difference between a CC and a 
> Requestor? When adding extra people to a ticket, it's not clear 
> whether they should be added as one or the other.
>
> Any clarification would  be much appreciated. (I have looked for 
> documentation on this but have not found much).
>
> Richard
>
> --
> Richard Brady
> T: +44 (0)7771 623 348
> E: rnbrady at gmail.com <mailto:rnbrady at gmail.com>