[rt-users] Autoreply to Actor only

[Raed El-Hames]

I do this via the templates, create a new template and at the top of the 
template add:

To: {$Transaction->CreatorObj->EmailAddress}
Subject:{$Ticket->Subject}
RT-Attach-Message: Yes

Your template text etc

In the scrip make your
 Action: Notify Other Recipients
Template: Your new template

Regards;

Roy

Richard Brady wrote:
> Hi folks
>
> I am trying to write a Scrip to autoreply to only the actor of a 
> transaction. When a ticket is closed and someone tries to correspond, 
> I want to autoreply with a message advising that further 
> correspondence is not possible. I am currently using Autoreply to 
> Requestors and CCs, but this sends the notification to everyone. Now I 
> have put custom conditions in my other scrips to not relay the 
> correspodnence on a closed ticket, so other requestors are getting the 
> "bounce" message and won't know where it's from.
>
> I don't believe this is related to the global NotifyActor setting 
> which has been discussed several times on this list.
>
> I think the problem here is that I know how to write a custom 
> condition, but I have no idea how to write a custom action which sends 
> an email. If I could find an example of a custom action that replies 
> to ticket requestors, I could probably modify it to send to 
> transaction actor instead, but I can't find such an example.
>
> Thanks in advance for any tips.
>
> Richard
>
> --
> Richard Brady
> T: +44 (0)7771 623 348
> E: rnbrady at gmail.com <mailto:rnbrady at gmail.com>