[rt-users] Autoreply to Actor only

Richard Brady rnbrady at gmail.com
Wed Jun 24 07:46:21 EDT 2009


Thanks for the reply.

Surely that won't result in the message envelope being changed to exclude
the other recipients?


2009/6/24 Raed El-Hames <rfh at vialtus.com>

> I do this via the templates, create a new template and at the top of the
> template add:
>
> To: {$Transaction->CreatorObj->EmailAddress}
> Subject:{$Ticket->Subject}
> RT-Attach-Message: Yes
>
> Your template text etc
>
> In the scrip make your
> Action: Notify Other Recipients
> Template: Your new template
>
> Regards;
>
> Roy
>
> Richard Brady wrote:
>
>> Hi folks
>>
>> I am trying to write a Scrip to autoreply to only the actor of a
>> transaction. When a ticket is closed and someone tries to correspond, I want
>> to autoreply with a message advising that further correspondence is not
>> possible. I am currently using Autoreply to Requestors and CCs, but this
>> sends the notification to everyone. Now I have put custom conditions in my
>> other scrips to not relay the correspodnence on a closed ticket, so other
>> requestors are getting the "bounce" message and won't know where it's from.
>>
>> I don't believe this is related to the global NotifyActor setting which
>> has been discussed several times on this list.
>>
>> I think the problem here is that I know how to write a custom condition,
>> but I have no idea how to write a custom action which sends an email. If I
>> could find an example of a custom action that replies to ticket requestors,
>> I could probably modify it to send to transaction actor instead, but I can't
>> find such an example.
>>
>> Thanks in advance for any tips.
>>
>> Richard
>>
>> --
>> Richard Brady
>> T: +44 (0)7771 623 348
>> E: rnbrady at gmail.com <mailto:rnbrady at gmail.com>
>>
>
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