[rt-users] Autoreply to Actor only

[Raed El-Hames]

No sure I know what you mean, yes it will exclude other recipients but I 
thought this is what you want:
" I am trying to write a Scrip to autoreply to only the actor of a 
transaction."

Did I miss the point??

Roy

Richard Brady wrote:
> Thanks for the reply.
>
> Surely that won't result in the message envelope being changed to 
> exclude the other recipients?
>
>
> 2009/6/24 Raed El-Hames <rfh at vialtus.com <mailto:rfh at vialtus.com>>
>
>     I do this via the templates, create a new template and at the top
>     of the template add:
>
>     To: {$Transaction->CreatorObj->EmailAddress}
>     Subject:{$Ticket->Subject}
>     RT-Attach-Message: Yes
>
>     Your template text etc
>
>     In the scrip make your
>     Action: Notify Other Recipients
>     Template: Your new template
>
>     Regards;
>
>     Roy
>
>     Richard Brady wrote:
>
>         Hi folks
>
>         I am trying to write a Scrip to autoreply to only the actor of
>         a transaction. When a ticket is closed and someone tries to
>         correspond, I want to autoreply with a message advising that
>         further correspondence is not possible. I am currently using
>         Autoreply to Requestors and CCs, but this sends the
>         notification to everyone. Now I have put custom conditions in
>         my other scrips to not relay the correspodnence on a closed
>         ticket, so other requestors are getting the "bounce" message
>         and won't know where it's from.
>
>         I don't believe this is related to the global NotifyActor
>         setting which has been discussed several times on this list.
>
>         I think the problem here is that I know how to write a custom
>         condition, but I have no idea how to write a custom action
>         which sends an email. If I could find an example of a custom
>         action that replies to ticket requestors, I could probably
>         modify it to send to transaction actor instead, but I can't
>         find such an example.
>
>         Thanks in advance for any tips.
>
>         Richard
>
>         --
>         Richard Brady
>         T: +44 (0)7771 623 348
>         E: rnbrady at gmail.com <mailto:rnbrady at gmail.com>
>         <mailto:rnbrady at gmail.com <mailto:rnbrady at gmail.com>>
>
>