[rt-users] Difference between a CC and a Requestor

[Agnislav Onufrijchuk]

Richard Brady wrote:
> 
> I am struggling to understand the difference between a CC and a 
> Requestor? When adding extra people to a ticket, it's not clear whether 
> they should be added as one or the other.
> 
> Any clarification would  be much appreciated. (I have looked for 
> documentation on this but have not found much).
> 
Requester can see his tickets via SelfService page.

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Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
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