[rt-users] Difference between a CC and a Requestor

[Richard Brady]

Thanks you all for those answers.

2009/6/24 Agnislav Onufrijchuk <Agnislav.Onufrijchuk at portaone.com>

> Richard Brady wrote:
>
>>
>> I am struggling to understand the difference between a CC and a Requestor?
>> When adding extra people to a ticket, it's not clear whether they should be
>> added as one or the other.
>>
>> Any clarification would  be much appreciated. (I have looked for
>> documentation on this but have not found much).
>>
>>  Requester can see his tickets via SelfService page.
>
> --
> Agnislav Onufrijchuk
> PortaOne, Inc., RT Developer
> Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670
>
>  Meet us at ITEXPO West 2009
>  September 2-3, Booth 427
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>
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