[rt-users] Filtering watcher emails

[Ken Crocker]

Dominic,

There are two different Queue watchers, as you know; AdminCc and Cc. 
This allows you to create notification scrips for the two different 
groups of users in that capacity. There are also Requestors, where there 
can be more than 1 per ticket, and Owners, where there is ONLY 1 per 
ticket. These two roles can ALSO get notification scrips directed just 
for them (Notify Owner, Notify Requestors). All these destination 
options are available when creating a scrip under "Actions". You will 
see different roles and combination of roles you can select from for 
your notification scrip. Hope this helps.

Kenn
LBNL

On 6/24/2009 2:57 PM, Dominic Lepiane wrote:
> Dear RT Users,
>
> We've got RT 3.8.3 and we're wondering if it is possible to
> differentiate between emails received as a queue watcher versus emails
> received as a ticket owner.   Right now, there's nothing I can see in
> the email headers (or message) that I can filter on.
>
> Does anyone have any suggestions?
>
> Thanks in advance,
>
>