[rt-users] Filtering watcher emails

[Raed El-Hames]

Dominic;

Your best option (as far as I know) is to create a new template for the 
owner related scrips and then modify the subject line to suggest its for 
the owner.

Regards;
Roy

Dominic Lepiane wrote:
> Dear RT Users,
>
> We've got RT 3.8.3 and we're wondering if it is possible to
> differentiate between emails received as a queue watcher versus emails
> received as a ticket owner.   Right now, there's nothing I can see in
> the email headers (or message) that I can filter on.
>
> Does anyone have any suggestions?
>
> Thanks in advance,
>
>