[rt-users] Filtering watcher emails

[Matthew Isaacs]

There should be an RT-Owner header.  I use a procmail rule to grab 
messages with my ID in that header and deliver to a special folder.  The 
one issue with this is that change-owner notifications do not seem to 
have this header, so the filter doesn't catch those, but one could 
easily create another filter for this, I just haven't had the time.

Raed El-Hames wrote:
> Dominic;
>
> Your best option (as far as I know) is to create a new template for the 
> owner related scrips and then modify the subject line to suggest its for 
> the owner.
>
> Regards;
> Roy
>
> Dominic Lepiane wrote:
>   
>> Dear RT Users,
>>
>> We've got RT 3.8.3 and we're wondering if it is possible to
>> differentiate between emails received as a queue watcher versus emails
>> received as a ticket owner.   Right now, there's nothing I can see in
>> the email headers (or message) that I can filter on.
>>
>> Does anyone have any suggestions?
>>
>> Thanks in advance,
>>
>>   
>>     
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-- 
Matthew Isaacs
Systems Engineer
Wolfram Research, Inc.
1-217-398-0700 x3311