[rt-users] Filtering watcher emails

[Dominic Lepiane]

Do I have to add the RT-Owner header to a template?  I'm not seeing it
in my messages right now.

Thanks,
- Dominic


Matthew Isaacs wrote:
> There should be an RT-Owner header.  I use a procmail rule to grab 
> messages with my ID in that header and deliver to a special folder.  The 
> one issue with this is that change-owner notifications do not seem to 
> have this header, so the filter doesn't catch those, but one could 
> easily create another filter for this, I just haven't had the time.
>
> Raed El-Hames wrote:
>   
>> Dominic;
>>
>> Your best option (as far as I know) is to create a new template for the 
>> owner related scrips and then modify the subject line to suggest its for 
>> the owner.
>>
>> Regards;
>> Roy
>>
>> Dominic Lepiane wrote:
>>   
>>     
>>> Dear RT Users,
>>>
>>> We've got RT 3.8.3 and we're wondering if it is possible to
>>> differentiate between emails received as a queue watcher versus emails
>>> received as a ticket owner.   Right now, there's nothing I can see in
>>> the email headers (or message) that I can filter on.
>>>
>>> Does anyone have any suggestions?
>>>
>>> Thanks in advance,
>>>
>>>   
>>>