[rt-users] Filtering watcher emails
Dominic Lepiane
Dominic.Lepiane at ptgrey.com
Thu Jun 25 11:55:42 EDT 2009
Do I have to add the RT-Owner header to a template? I'm not seeing it
in my messages right now.
Thanks,
- Dominic
Matthew Isaacs wrote:
> There should be an RT-Owner header. I use a procmail rule to grab
> messages with my ID in that header and deliver to a special folder. The
> one issue with this is that change-owner notifications do not seem to
> have this header, so the filter doesn't catch those, but one could
> easily create another filter for this, I just haven't had the time.
>
> Raed El-Hames wrote:
>
>> Dominic;
>>
>> Your best option (as far as I know) is to create a new template for the
>> owner related scrips and then modify the subject line to suggest its for
>> the owner.
>>
>> Regards;
>> Roy
>>
>> Dominic Lepiane wrote:
>>
>>
>>> Dear RT Users,
>>>
>>> We've got RT 3.8.3 and we're wondering if it is possible to
>>> differentiate between emails received as a queue watcher versus emails
>>> received as a ticket owner. Right now, there's nothing I can see in
>>> the email headers (or message) that I can filter on.
>>>
>>> Does anyone have any suggestions?
>>>
>>> Thanks in advance,
>>>
>>>
>>>
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