[rt-users] Filtering watcher emails

[Matthew Isaacs]

Right, sorry.  I forgot that we added this by modifying the templates:

RT-Owner: {$Ticket->OwnerObj->Name}

Should do the trick.  Replace 'RT-Owner' with whatever you would like 
the mail header to be.

Dominic Lepiane wrote:
> Do I have to add the RT-Owner header to a template?  I'm not seeing it
> in my messages right now.
>
> Thanks,
> - Dominic
>
>
> Matthew Isaacs wrote:
>   
>> There should be an RT-Owner header.  I use a procmail rule to grab 
>> messages with my ID in that header and deliver to a special folder.  The 
>> one issue with this is that change-owner notifications do not seem to 
>> have this header, so the filter doesn't catch those, but one could 
>> easily create another filter for this, I just haven't had the time.
>>
>> Raed El-Hames wrote:
>>   
>>     
>>> Dominic;
>>>
>>> Your best option (as far as I know) is to create a new template for the 
>>> owner related scrips and then modify the subject line to suggest its for 
>>> the owner.
>>>
>>> Regards;
>>> Roy
>>>
>>> Dominic Lepiane wrote:
>>>   
>>>     
>>>       
>>>> Dear RT Users,
>>>>
>>>> We've got RT 3.8.3 and we're wondering if it is possible to
>>>> differentiate between emails received as a queue watcher versus emails
>>>> received as a ticket owner.   Right now, there's nothing I can see in
>>>> the email headers (or message) that I can filter on.
>>>>
>>>> Does anyone have any suggestions?
>>>>
>>>> Thanks in advance,
>>>>
>>>>   
>>>>     
>>>>         
>
>   


-- 
Matthew Isaacs
Systems Engineer
Wolfram Research, Inc.
1-217-398-0700 x3311