[rt-users] Notify on Create

[Ray Wadkins]

My users are creating tickets and assigning them to owners.  Unfortuately, I
can't figure out the right scrip to have RT notify the assigned owner that a
ticket has been created for them.  Are there any suggestions/examples.  It
should be noted that this is only an issue when the user creates a new
ticket, not when an owner is assigned, but that a remarkably small
percentage of the time for us.

 

Ray Wadkins
Michael C. Fina 
Phone: 718-609-8519
Email: rwadkins at mcfina.com
www.mcfawards.com

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