[rt-users] RT Emails Being Blocked by Various Providers

[Steven Christou]

Local SMTP servers do not work good with sending emails out. This is
because most company email servers will detect that the email  is not
going through their server, so it will automatically  be considered spam
and receive high spam scores. The email server thinks that your computer
is infected with a virus sending out emails. As a Network Admin, I see a
lot of this type of stuff flying around (viruses sending out emails). If
you do not know how to use SMTP with RT, just put this in the
RT_SiteConfig.pm file:


Set($NotifyActor, 1); #sends email to person who made changes also (optional)

Set($UserFriendlyToLine, 1); #more user friendly when creating tickets

Set($MailCommand, 'smtp'); #we want smtp

Set($SMTPServer 'mail.server.com'); #This is your email SMTP server

Set($SMTPFrom, undef); #options from here below are optional

Set($SMTPDebug, 0);

Set($SendmailPath, 'undef');

Set($SendmailArguments, 'undef');



Hopefully this will help. I do not know the entire scenario, but maybe
it helped.

Thanks,
Steve

Timothy Kolosky wrote:
> We are not using our Exchange server with RT, it just uses a local
> SMTP server that goes to our corporate SMTP server and sends from
> there. I really don't understand the whole setup, nor am I familiar
> with SPF and PTR records. How are those set up, and on what system?
>  
> Thanks,
> Tim
>  
> > Date: Fri, 6 Mar 2009 14:34:34 -0500
> > Subject: Re: [rt-users] RT Emails Being Blocked by Various Providers
> > From: jpierce at cambridgeenergyalliance.org
> > To: ausslander0999 at hotmail.com
> > CC: rt-users at lists.bestpractical.com
> >
> > I've not seen this. Are your messages being sent from the same server?
> > Do you have an SPF record? As "lovely" as it is, many consumer-grade
> > ISPs require SPF and PTR records.
> >
> > --
> > Cambridge Energy Alliance: Save money. Save the planet.
>
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-- 
Steve Christou
UWM Information Security
Phone: 414-229-1100
Email: Osa-list at uwm.edu