[rt-users] RT 3.8 on Ubuntu Hardy

[Drew Barnes]

Last time I saw that on an install (not debian) it needed a good 
run-through of the instructions in UPGRADING.mysql

Shawn Smith wrote:
> Hi, I've installed RT 3.8 on an Ubuntu Hardy server from the Debian 
> package at
>
> http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/trunk/debian/ 
>
>
> It works totally fine aside from the fact that it's got a significant 
> visual bug.  Here's how it's produced:
>
> 1. Click on queue in the Quick Search menu on the right hand side. 
> 2. Click on a ticket in that queue.
> 3. Go back to the list of tickets.
> 4. Refresh the page.
>
> The error that occurs is that nothing gets rendered properly, so it's 
> just a white background with a bunch of blue links for the tickets and 
> text for the different fields of each ticket.  In 
> /var/log/apache2/error.log I see stuff like:
>
> [Tue Mar 10 13:38:48 2009] [notice] child pid 24484 exit signal 
> Segmentation fault (11)
> Out of memory!
> Callback called exit.
>
> and:
>
> [Tue Mar 10 18:02:36 2009] [crit]: Apache2::RequestIO::print: (104) 
> Connection reset by peer at 
> /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 1034 
> (/usr/share/request-tracker3.8/libexec/webmux.pl:150)
>
>
> My boss suggested changing MaxRequestsPerChild in 
> /etc/apache2/apache2.conf to a low number other than 0, but that still 
> did not fix the error.  If anyone has any suggestions I would greatly 
> appreciate any advice you can provide. 
>
> -- 
> Shawn
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati