[rt-users] using custom field value in scrip condition

[Paul Vlaar]

Well, it looks like it was just a typo after all (forgot the opening { )
and this code just works:

if ( $self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq
"expiring" )
{
  return 1;
} else {
  return 0;
}


On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:
> I'm trying to make an autoreply trigger by a custom field value that
> applies to a Queue, not a ticket, as I want this value to be the same on
> all newly created tickets.
> 
> This is what I've tried so far, but it's not being triggered:
> 
> Condition: User Defined
> Action: Autoreply To Requestors
> Template: Global Template: Contract Expiring
> Stage: TransactionCreate
> 
> Custom condition:
> 
> if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" )
>   return 1;
> } else {
>   return 0;
> }

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