[rt-users] using custom field value in scrip condition

[Ken Crocker]

Paul,


    Great. I didn't see that either. Hope it's helpful.


Kenn
LBNL

On 3/13/2009 12:53 PM, Paul Vlaar wrote:
> Well, it looks like it was just a typo after all (forgot the opening { )
> and this code just works:
>
> if ( $self->TicketObj->QueueObj->FirstCustomFieldValue('Contract') eq
> "expiring" )
> {
>   return 1;
> } else {
>   return 0;
> }
>
>
> On Fri Mar 13 2009 19:30:54 GMT+0100 (CET), Paul Vlaar wrote:
>   
>> I'm trying to make an autoreply trigger by a custom field value that
>> applies to a Queue, not a ticket, as I want this value to be the same on
>> all newly created tickets.
>>
>> This is what I've tried so far, but it's not being triggered:
>>
>> Condition: User Defined
>> Action: Autoreply To Requestors
>> Template: Global Template: Contract Expiring
>> Stage: TransactionCreate
>>
>> Custom condition:
>>
>> if ( $self->TicketObj->FirstCustomFieldValue('Contract') eq "expiring" )
>>   return 1;
>> } else {
>>   return 0;
>> }
>>     
>
>   
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