[rt-users] Problem with Bulk Update set owner

[Ken Crocker]

Eric,


    I can't see all the tickets your trying to update, but if you try to 
change the owner on 15 tickets and one of them already has an owner, 
that might be a problem. Another question would be are they all in the 
same queue. A ticket in a different queue will have different group 
rights set and the person you want to be owner may not have that right 
for some other queue. Without more specific on group/queue rights and 
owner names, that's about all I can think of. Hope it helps.

Kenn
LBNL

On 3/21/2009 7:20 AM, Erik Peterson wrote:
> I recently upgraded to 3.8.2 and have noticed a problem that I'm 
> fairly certain worked when I was on 3.6.6.  When trying to bulk update 
> a set of tickets, setting the owner always returns "Ticket ###: That 
> user does not exist".  I can set the owners on the tickets 
> individually, both in basic, people, and jumbo, but not when trying to 
> change multiple tickets at once.
>
> Other bulk updates do work on the same tickets (setting priority, 
> status, adding comments, etc.)  Just not the owner change.
>
> If anyone can point me in the right direction where bulk update 
> handles it's code, I'd be glad to look.  And if anyone else has this 
> issue, I'd love to know that too.
>
> Thanks,
> Erik
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