[rt-users] Procmail does not recognize existing queue name and does not allow to create a new ticket by e-mail

[Jan Vlčinský]

Problem probably resolved (I will run the test tomorrow)
My RT administrator reminded me, that adding or renaming queue
correspondence address requires change or creation of those addresses in
qmail, we use.

So the reason was (probably) missing e-mail account in the receiving mail
server, which passed unrecognized e-mail to default account processed by
default queue.

I will confirm that tomorrow.

Jan Vlcinsky

2009/3/22 Jan Vlčinský <smibs at centrum.cz>

> Hi
> RT 3.8.2 on MySQL
> In some queues I am able to reply by e-mail, create ticket via web form,
> however, creation of ticket by sending e-mail fails with reply "No
> permission to create tickets in the queue 'default' "
>
> Log file shows this
> [Sat Mar 21 19:44:11 2009] [debug]: Mail from user #376 (smibs at centrum.cz)
> (/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom.pm:75)
> [Sat Mar 21 19:44:11 2009] [crit]: No permission to create tickets in the
> queue 'default' (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> [Sat Mar 21 19:44:11 2009] [error]: Could not record email: Ticket creation
> failed: No permission to create tickets in the queue 'default'
> (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)
>
> Creation of ticket by e-mail works only on some (maybe one) old queue,
> which did not change a name.
>
> It seems, like procmail does not recognize existence of specific queue, or
> does not find enough rights for creating a ticket there and tries to create
> it in the queue default.
>
> Situation seems quite similar to Fixing RT users described in
> http://vdt.cs.wisc.edu/internal/rt-user-fixes.html (however, I did not
> investigate database data yet).
>
> In my rt.log there are strange entries like:
>
> [Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
> [Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
> [Sat Mar 21 15:55:02 2009] [error]: RT::Group=HASH(0xbfccb90) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
> [Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
> [Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
> [Sat Mar 21 15:55:37 2009] [error]: RT::Group=HASH(0xb0f3148) was created
> without a CurrentUser. Any RT object which is subclass of RT::Base must be
> created with a RT::CurrentUser or a RT::User object as the first argument.
> (/opt/rt3/bin/../lib/RT/Base.pm:108)
>
> Today I was doing a lot of work with RT
>
>
>    1. creating many new queues (there were 25, now there are 50)
>    2. resetting group rights on the queues
>    3. reorganizing groups (for each type of queue I keep one group of
>    requesters and one group of solvers)
>
> For manipulating queue names and group rights in queue I used JMeter to
> simulate HTTP POST. Resulting responses did not show any problems.
>
> I am thinking of cleaning the whole database (not in production yet), but I
> am afraid, I run into the same problem soon.
>
> At this moment I am not able to create a new queue, which allows me to
> create ticket directly there by e.mail. I tried to simplify situation,
> granted queue rights directly to a  user, no help.
>
> Any Idea what to do?
>
>
> Jan Vlcinsky
> --
> .
>
>


-- 
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