[rt-users] ExternalAuth + Anonymous emails to queue

[Mchugh, Sean]

Hi all,

 

I'm using RT with ExternalAuth (v 0.8);  everything works perfectly fine

with respect to ldap/AD authentication and access.

 

However, I'm trying to allow a single queue to receive requests from any

email address (ie.  @gmail , etc) without knowing who the end user is
and

without creating accounts for these folks...

 

On the Queue, I have Everyone with the following rights:

 

 CommentOnTicket

 CreateTicket

 ModifyTicket

 ReplyToTicket

 SeeQueue

 ShowTicket

 

 

Is it possible to do this without a major hack/reconfig ?

 

Thanks

 

Sean McHugh

VP, Dir. of Global Services

Grey Group

p. 212-546-1926

m. smchugh at grey.com

c. 917-916-8644

 

 

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