[rt-users] Why are extracted custom fields not available in Autoreply template

[Ruslan Zakirov]

I think it's done to generate list of recipients.

On Mon, May 4, 2009 at 9:10 PM, Todd Chapman <todd at chaka.net> wrote:
> Thanks Ruslan. Is there a reason for that?
>
> On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
>> Message from the template is generated during Prepare step.
>>
>> On Mon, May 4, 2009 at 8:14 PM, Todd Chapman <todd at chaka.net> wrote:
>>> All,
>>>
>>> I have a scrip that runs first and extracts custom fields on ticket
>>> created. The Autoreply scrip runs second, but if I use
>>> $Ticket->FirstCustomFieldValue('foo') in the Autoreply template I
>>> don't get the value that was extracted in the first scrip. What am I
>>> missing? Do I need to get the first scrip to commit somehow before the
>>> second runs?
>>>
>>> Thanks!
>>>
>>> -Todd
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>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>



-- 
Best regards, Ruslan.