[rt-users] problem with sending emails with polish character in subject

[Ruslan Zakirov]

Do you send it via email or create via WebUI? If it's first then could
you please send me copy of email as it goes out of your MUA. I don't
need text, but whole MIME envelope. You can find message in the "sent"
box and use "view source" feature, I hope your MUA has such. Sent it
to me as an attachment. You can hide some deatails, but please try to
avoid breaking formatting.

2009/5/5 Grzegorz Marszałek <graf0 at post.pl>:
> Hello!
>
> I've just upgraded to rt 3.8.2 and I've got following problem:
>
> If I send email do my RT without Polish characters - everything works
> fine.
>
> But if there are some of those chars (ie.: "grzegżółka"), then I'm
> unable to replay to ticket - each time I click on "replay" I see im my
> logs lines like:
>
> May  5 13:53:08 mercury RT: Scrip Prepare 20 died. - Cannot decode
> string with wide characters at /usr/lib/perl/5.8/Encode.pm line 166.
> Stack:   [/usr/lib/perl/5.8/Encode.pm:166]   [/usr/lib/perl/5.8/
> Encode.pm:206]   [/usr/share/request-tracker3.8/lib/RT/Action/
> SendEmail.pm:958]   [/usr/share/request-tracker3.8/lib/RT/Action/
> SendEmail.pm:575]   [/usr/share/request-tracker3.8/lib/RT/Action/
> SendEmail.pm:169]   [/usr/share/request-tracker3.8/lib/RT/Action/
> Notify.pm:69]   [/usr/share/request-tracker3.8/lib/RT/
> ScripAction_Overlay.pm:230]   [/usr/share/request-tracker3.8/lib/RT/
> Scrip_Overlay.pm:435]   [/usr/share/request-tracker3.8/lib/RT/
> Scrips_Overlay.pm:240]   [/usr/share/request-tracker3.8/lib/RT/
> Transaction_Overlay.pm:169]   [/usr/share/request-tracker3.8/lib/RT/
> Record.pm:1456]   [/usr/share/request-tracker3.8/lib/RT/
> Ticket_Overlay.pm:2145]   [/usr/share/request-tracker3.8/lib/RT/
> Ticket_Overlay.pm:2057]   [/usr/share/request-tracker3.8/html/Ticket/
> Elements/PreviewScrips:131]   [/usr/share/request-tracker3.8/htm
>
> (etc. for each scrips I've defined). The same log entries appears when
> I fill form and click update. No email is sent.
>
> How to fix this problem?
> ---
> Grzegorz Marszałek
> graf0 at post.pl
>
>
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-- 
Best regards, Ruslan.