[rt-users] Strange Mason error

[Ruslan Zakirov]

Do you run rt-email-* scripts by cron as root? It may cause this. We
fixed this in the repo will be part of RT 3.8.3. You can run those
scripts as www user I think.

On Thu, May 14, 2009 at 5:55 PM, Rob Munsch <rob.munsch at gmail.com> wrote:
> Hello list,
>
> My RT project was stalled for a bit.  I went to look how it's been doing...
> and it isn't.  I haven't touched it in a while, so i'm not sure what to
> trace this back to.  I fixed it, but i'd like to know what happened.
>
> I'm seeing this in the logs:
> ---
> May 14 09:39:29 data postfix/local[4855]: 0C17C4560A4:
> to=<rt at rt.phillycarshare.org>, relay=local, delay=0.12, delays=0.02/0/0/0.1,
> dsn=4.3.0, status=deferred (temporary failure. Command output: RT server
> error.  The RT server which handled your email did not behave as expected.
> It said:  mkdir /opt/rt3/var/mason_data/obj/2098779359: Permission denied at
> /usr/local/share/perl/5.8.8/HTML/Mason/Compiler/ToObject.pm line 107  )
> ---
>
> ToObject.pm has this code block where line 107 appears, as marked:
>
>     if (defined $file && !-f $file) {
>         my ($dirname) = dirname($file);
>         if (!-d $dirname) {
>             unlink($dirname) if (-e _);
> LINE 107 ->      push @newfiles, mkpath($dirname, 0, 0775);
>             system_error "Couldn't create directory $dirname: $!"
>                 unless -d $dirname;
>         }
>         rmtree($file) if (-d $file);
>     }
>
> So, ok, it's lost directory permissions somehow.  While i wasn't paying
> attention to it.  How??
> How can i figure out what it's trying to write to?  Also, i noticed that the
> "couldn't create!" error is NOT appearing in the logs.
>
>  > mkdir /opt/rt3/var/mason_data/obj/2098779359: Permission denied
>
> in mason_data/ cache and etc are both owned by www-data, but obj is owned by
> root and in the root group.  I'm assuming it must also be accessible by the
> webserver, but how could this have changed?  chowning obj/ back to www-data
> solved the issue, but i'd like to avoid whatever caused it.
>
> Thanks,
> Rob
>
> --
> /chown -R us:us /yourbase
>
>
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-- 
Best regards, Ruslan.