[rt-users] Template fields in regular correspondence.

[Ruslan Zakirov]

I don't think so. However you can do the following, add valid status
and send when ticket's status changes. Or you can send it on first
update, but not if update is deletion of the ticket.

On Thu, May 14, 2009 at 10:18 PM, Camron W. Fox <cwfox at us.fujitsu.com> wrote:
> Alle,
>
>        Is it possible to use the autoreply template by hand? In that, I mean
> that the users did not expect to get as much SPAM as they are getting
> through spamassassin that is not getting tagged. SPAM that is tagged is
> being handled by a filter before it even gets to RT. They don't was
> autoreplies being sent to the sender addresses of the stuff that gets
> through, so they want to be able to manually use the autoreply template
> when they decide the ticket is valid.
>        The environment is RT3.6.6, RHEL5.3, perl v5.8.8, Apache 2.2.3.
>
> Best Regards,
> Camron
>
> --
> Camron W. Fox
> Hilo Office
> High Performance Computing Group
> Fujitsu Management Services of America, Inc.
> E-mail:         cwfox at us.fujitsu.com
>
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-- 
Best regards, Ruslan.