[rt-users] Regular Authentication and ExternalAuth RT 3.8.1

[Eric Chatham]

Hello,

It appears that after I got Apache/MySql working previously, I am unable to login with the default username/password (root/password) to the web interface.  I started a new topic for this.  I also tried adding settings in for ExternalAuth to the RT_SiteConfig.pm.  I am getting an @INC error in Apache when I try restarting the service.  Even before I added the "External Authentication" variables, "LDAP" variables and the "ExternalAuth" Plugin setting, I still could not login using root and password.

/opt/rt3/etc/RT_SiteConfig.pm settings:

# Set( $rtname, 'example.com');
# Set(@Plugins,(qw(Extension::QuickDelete)));
# Set($WebPath, "/rt3");
Set($rtname, "broadvox.local");
Set($Orginization, 'broadvox.local');
Set($CorrespondAddress, 'echatham at broadvox.net');
Set($CommentAddress, 'echatham at infotelecom.us');
Set($Timezone, 'US/Eastern');
# Set($WebBaseURL, 'http://rt.broadvox.local/');
Set(@Plugins, qw(RT::Authen::ExternalAuth));

# Database
Set($DatabaseType, 'mysql');
Set($DatabaseUser, 'rt_user');
Set($DatabasePassword, 'rt_pass');
Set($DatabaseRTHost, 'localhost');

# External Authentication
Set($ExternalAuthPriority, ['My_LDAP']);
Set($ExternalInfoPriority, ['My_LDAP']);
Set($AutoCreateNonExternalUsers, 1);
Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']);

# LDAP
Set($AuthMethods, ['LDAP', 'Internal']);
Set($LdapExternalAuth, 0);
Set($LdapExternalInfo, 0);
Set($LdapAutoCreateNonLdapUsers, 1);
Set($LdapAttrMap, {'Name' => 'sAMAccountName',
                   'EmailAddress' => 'mail',
                   'Orginization' => 'o',
                   'RealName' => 'cn',
                   'ExternalContactInfoId' => 'dn',
                   'ExternalAuthId' => 'sAMAccountName',
                   'Gecos', => 'sAMAccountName',
                   'WorkPhone', => 'telephoneNumber',
                   'Address1' => 'streetAddress',
                   'City' => 'l',
                   'State' => 'st',
                   'Zip' => 'postalCode',
                   'Country' => 'co'});
Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
                           'EmailAddress', 'RealName',
                           'WorkPhone', 'Address2']);
Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
                              'mailAlternateAddress']);
Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);
Set($LdapServer, 'clehbdc01.broadvox.local');
Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');
Set($LdapFilter, '(objectClass=*)');
1;

APACHE ERROR_LOG:

[Tue May 19 12:54:25 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...
[Tue May 19 12:55:17 2009] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 625.\nCompilation failed in require at (eval 2) line 1.\n
[Tue May 19 12:55:17 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...

Eric Chatham
MIS Department
Phone: (216) 373-4683
Fax: (216) 373-4669
echatham at broadvox.net
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