[rt-users] Search page Owners drop-down

[Ken Crocker]

Subb,

    Most likely, you have a very "Liberal" application of the 
"OwnTicket" right. For example, if you let just about anyone create a 
ticket AND you have given the "OwnTicket" right to "Everyone" Globally, 
then guess what? Every ticket that exists in every queue will most 
likely have a REALLY long list of possible owners. This will also kick 
your Query/search speed into granny low. Try breaking down the 
privileges you have into something with more granularity.

Kenn
LBNL

On 5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote:
>
> Can someone please explain why we see all kinds of emails, junk in 
> addition to Login IDs in the Owners drop-down in RT search page? Is 
> there a way we can control or maintain this, please?  This is screwing 
> up people's RT search on tickets based on owners.
>
> Thanks a lot.
>
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