[rt-users] Ingest csv, xls or xml to create, modify or resolve tickets

[Ruslan Zakirov]

You can deliver using web request with credentials of an user.

On Thu, May 21, 2009 at 2:48 PM, Simon Dray <Simon.Dray at antplc.com> wrote:
> Roy
>
> This looks like a possibility many thanks for the prompt response, do you know if it is documented anywhere in full I guess probably in the Docs. Is it possible to RT command line to ingest the file as I want to automate the whole process i.e a file get delivered to my RT server and at a given time a cronjob run the ingest process and then generates a report of what was done, bit more complex than my post indicated I know.
>
> Best regards Simon
>
> -----Original Message-----
> From: Raed El-Hames [mailto:rfh at vialtus.com]
> Sent: 21 May 2009 11:31
> To: Simon Dray
> Cc: RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
>
> Simon;
>
> Do you mean something similar to :
> Tools->Offline ??
>
> Roy
>
>
>
>
>
> Simon Dray wrote:
>>
>> Hi,
>>
>>
>>
>> Has anyone had to use csv,xml,plain or xls files and then ingest them
>> into RT to Create, Change or delete I ask the question because there
>> is no point in re-inventing the wheel if something has already been
>> written that can be shared.
>>
>>
>>
>> Regards Simon
>>
>>
>>
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-- 
Best regards, Ruslan.