[rt-users] Ingest csv, xls or xml to create, modify or resolve tickets

Simon Dray Simon.Dray at antplc.com
Fri May 22 08:47:18 EDT 2009


Hi

Is there a list anywhere of the command types for OFFLINE such as === Update-Ticket etc also UpdateType etc


I really need as much information as possible to try and construct the file for ingesting into RT, I have three basic functions which are Create, Change or resolve

Any help much appreciated


Simon




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