[rt-users] custom query - RT at a Glance - SOLVED

[Elton S. Fenner]

Thanks Kevin!
Exactly what I wanted.

Elton



Em 07-10-2009 11:41, Kevin Falcone escreveu:
> On Wed, Oct 07, 2009 at 10:58:16AM -0300, Elton S. Fenner wrote:
>    
>> Hi,
>>
>> Our team who work on tickets frequently are requestors of tickets to.
>> I know about the<server>/SelfService, but what I would like is to have
>> a custom query at RT at a Glance.
>>
>> I'm trying to create a query to show stalled tickets who __CurrentUser__
>> is requestor.
>> When I try a query Owner = __CurrentUser__ it works fine (Owner =
>> '__CurrentUser__' AND Status = 'stalled').
>>
>> But when I try this: "Requestor.EmailAddress LIKE '__CurrentUser__' AND
>> Status = 'stalled'" (without doble quotes) nothing is shown and in the
>> same query when I use instead of __CurrentUser__ logon name it works.
>>      
> Try Requestor.id = '__CurrentUser__', CurrentUser is an id, not a
> login name or email address.
>
> -kevin
>    
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