[rt-users] Can't see queue in "Quick Search" list

[Ken Crocker]

Eric,

Have you "selected" that particular queue within the edit for that search?

Kenn
LBNL

On 10/12/2009 11:28 AM, Roode, Eric wrote:
> I am trying to create a "personal to-do list" queue, as on page 113 of 
> the O'Reilly harrier book.
>  
> I have created a queue, and granted "See Queue" to the Everyone 
> group.  Now ordinary users can see the queue in the "New Ticket In" 
> drop-down box at the top-right corner of the home pae, but they cannot 
> see the queue in the "Quick Search" table on the home page.
>  
> What privilege am I missing?
>  
> The "Privileged" system group has been granted "Create Ticket" and 
> "OwnTicket" on the queue; the "Everyone" system group has been granted 
> "See queue", and the "Requestor" role has been granted 
> CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket, 
> ShowOutgoingEmail, ShowTicket, ShowTicketComments, and TakeTicket.
>  
> Thanks,
>
> Eric J. Roode
> Senior Enterprise Developer
> Barrack, Rodos & Bacine
> (215) 963–0600
>
>  
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