[rt-users] RT and Fetchmail

[Mathieu Longtin]

You should know that if a ticket is in file5, a follow up, even if
rt-mailgate assigns it to "General", will still find the right ticket.

You could also create a scrips to change a ticket to another queue on
creation based on sender, or whatever, if that's what you want.

--
Mathieu Longtin
1-514-803-8977


2009/10/21 josé fernandez <jose.fernandez at naxos-fr.net>

>  Thank you for your reply. In fact I thought it was possible for a RT
> ticket was assigned the file the user has over the user who created the
> email, which is created in RT but I think it is not possible therefore I'll
> do that all tickets created via email or the file has awarded General then I
> myself would grant.
>
> Thank you again
>
>
>
> Le mercredi 21 octobre 2009 à 10:24 -0400, Mathieu Longtin a écrit :
>
>  I'm guessing that fetchmail takes the last MDA argument, and ignores the
> previous 7.
>
> What are you trying to do? Add the same message to all 8 queues?
>
> If that's the case, you should make a little perl script to save the mail
> in a temp file, then call the rt-mailgate 8 times, then erase the temp file.
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
>  2009/10/21 josé fernandez <jose.fernandez at naxos-fr.net>
>
>  Hello,
>
> I configured Fetchmail to the creation of possible ticket by email and it
> works except that all tickets created by email has always assigned the same
> file that is file8.I configured fetchmailrc this way:
>
> poll pop.gmail.com with protocol pop3
>    username 'support at domain.net' there with password 'pass'
>   no keep
>   ssl
>   no fetchall
> sslfingerprint '92:73:xx etc..'
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue General
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file2
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file3
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file4
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file5
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file6
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file7
> --action correspond"
> mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file8
> --action correspond"
>
> An idea?
>
> Thank you
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091021/9076c453/attachment.htm>