[rt-users] Need help on a scrip

[Jerrad Pierce]

> I am having problems where some of my users are re-assigning tickets to
> other people (who have different queues) without changing the queue - so the
> new owner can't see it.
Arguably, the solution is to give the pseudo-group Owner the necessary
rights. That way users can access tickets regardless of queue.

> Also, sometimes they are changing the queue, but
> not the owner, so again, the people in the new queue can't see it.
..
> the change) , and another to check when the queue is changed and if the
> owner is not an member of the new queue, then change the owner to be nobody.
That is indeed the correct thing to do. Start with the On Queue change
condition from the wiki.

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