[rt-users] How to modify home-page queries
Roode, Eric
eroode at barrack.com
Fri Sep 4 11:11:48 EDT 2009
All,
My search-fu is weak, it seems. How do I modify the standard
queries that appear on the home page? The "highest priority tickets I
own" and "newest unowned tickets", that is.
The reason I ask is that we have created custom status codes, and
any tickets with those status codes do not show up on the "highest
priority" list. I suspect our status codes need to be added to some
query somewhere.
Thanks,
Eric J. Roode
Senior Enterprise Developer
Barrack, Rodos & Bacine
(215) 963-0600
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