[rt-users] Creating tickets from mails without usercreation

Jesse Vincent jesse at bestpractical.com
Fri Sep 11 03:22:55 EDT 2009

On Thu, Sep 10, 2009 at 08:19:44PM -0700, David Griffith wrote:
> Related to this automatic creation, I'm having a problem with people 
> thinking that they should log in with their username portion of their 
> email address.  This leads to users having two accounts: one with and one 
> without the domain.  I would like to enforce username == emailaddress. 
> How can I do this?
> Note: I'm expecting the RT book to arrive any day, so if it's in the book, 
> please kindly say what page.

How are you authenticating your users such that you're letting them log
in with two names?  You might want to look at WebCanonicalizeInfo in

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