[rt-users] Permission denied message when trying to update a Webui created ticket via email

[Simon Dray]

Hi all

I had a complaint from a user trying to update a ticket via email which was created Using the webui they received a message back saying

Subject: Message not recorded: [Ticket number]

Body of email

Permission denied

In the logs I have

Sep 11 14:12:03 XXXX RT: Permission Denied (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
Sep 11 14:12:04 XXXX RT: Could not record email: Message not recorded: Permission Denied (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

Does anyone have any idea what is wrong, I have other client who log tickets by email all the time as they work ok.


Thanks in advance Simon



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