[rt-users] Creating tickets from mails without usercreation

[Jerrad Pierce]

> I haven't touched that file (lib/RT/Interface/Web.pm, by the way).  The
> problem with having two names is that Joe Bloggs's account is "jbloggs".
> When Joe emails in a trouble ticket, RT attempts to make a new account
> "jbloggs at foo.com".
That's because your users are not configured properly. Set the user jbloggs'
email address to jbloggs at foo.com and RT will do the right thing and recognize
the message as being from jbloggs. There's no need to have two accounts.

This permits, for instance, RT receive email on behalf of root from
blargle at example.com. Username and email address need have no
substring relationship as long as RT knows of both.

> This is complicated by the fact that all the other services in this company
> recognize users by their email only.  Is the solution simply to manually
> make sure that the username and email address are the same?
Convention is that privileged users have domainless usernames,
and unprivileged users have email addresses as usernames.

This is relied upon in simple search i.e; search for username gives ticket
owned by a user vs. search for addresses yield tickets requested by address.
etc. etc.