[rt-users] Creating tickets from mails without usercreation

[David Griffith]

On Fri, 11 Sep 2009, Jerrad Pierce wrote:

>> I haven't touched that file (lib/RT/Interface/Web.pm, by the way).  The
>> problem with having two names is that Joe Bloggs's account is "jbloggs".
>> When Joe emails in a trouble ticket, RT attempts to make a new account
>> "jbloggs at foo.com".
> That's because your users are not configured properly. Set the user jbloggs'
> email address to jbloggs at foo.com and RT will do the right thing and recognize
> the message as being from jbloggs. There's no need to have two accounts.
>
> This permits, for instance, RT receive email on behalf of root from
> blargle at example.com. Username and email address need have no
> substring relationship as long as RT knows of both.

I see.  This leads me to another question: How do I delete a user?


-- 
David Griffith
dgriffi at cs.csubak.edu