[rt-users] An alternative to SeeQueue?

[jan.grant at bristol.ac.uk]

I'm in a situation where I've a large number of users in various groups. 
I'd like them to be operating with some transparency, which translates 
into users, by default, being able to look to see what's going on in other 
queues than the ones they operate in on a daily basis, should they need 
to.

However, "SeeQueue" looks to be a bit overloaded. Amongst other things, it 
drives the default widget that displays newest unowned tickets.

I'm wondering what the best approach would be to deal with this: either 
providing a user-tweakable list of queues to filter to (like the "quick 
search" widget does), or adding an additional right alongside "SeeQueue" 
to limit which queues the "X newest unowned tickets" a particular user 
gets.

Recommendations..?



-- 
jan grant, ISYS, University of Bristol. http://www.bris.ac.uk/
Tel +44 (0)117 3317661   http://ioctl.org/jan/
Bolstered by my success with vi, I proceeded to learn C with 'learn c'.