[rt-users] rt 3.8.4 case sensitivity for e-mail addresses

[Mike Johnson]

Also, remember, RT creates users automatically, and the lowercase version of the email address doesn't match an RT user.  
 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: 807.766.7331
Email: mike.johnson at normed.ca 
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1-800-461-8777, option 8, or locally either 
(705)-662-7120 or (807)-766-7500


>>> Jerrad Pierce <jpierce at cambridgeenergyalliance.org> 18/09/2009 1:05 pm >>>
> I've had a look through the wiki and the mail archives and drawn a blank.
> Does anybody know if there is a way to make RT not care about the case of
> the mail address
Check again. It's nothing to do with the email address,
but rather the collation set for your MySQL tables.

Note that even with a case-insensitive collation,
fulltext search is always case-sensitive... :-/
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users 

Community help: http://wiki.bestpractical.com ( http://wiki.bestpractical.com/ )
Commercial support: sales at bestpractical.com 


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com ( http://rtbook.bestpractical.com/ )
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090921/73ccccef/attachment.htm>