[rt-users] Multiuser Approvals

[Ken Crocker]

Jeff,

Perhaps creating a Custom Field that has the three individuals as 
possible selections. Then have a scrip that sets the value to the person 
that indicates approval (I have an added ticket status value for that 
and added an option next to "Resolved" in the modify ticket screen). 
Then have another scrip that checks how many values have been set in 
that Custom Field when it is modified. If there are two values there, 
then the ticket has been approved and you can set new statuses, etc. 
based on that finding. Just a thought.

Kenn
LBNL

On 9/18/2009 5:24 PM, Jeff Scheller wrote:
>
> I am looking to implement a change control process which will require 
> the approval from any 2 of a group of 3 individuals in order to be 
> completed.  Seems there is a bunch of scrips out there which allow 
> multistage serial approvals but nothing which requires  X number of 
> people in a certain group to approve.
>
>  
>
> The only thing I can think of doing is some kind of nested approval 
> process where:
>
>  
>
> Initial request comes in and approval ticket goes to a group 
> containing user1, user2 and user3.
>
> If user1 approves make new approval ticket for group containing user2 
> and user3
>
> If user2 approves make new approval ticker for group containing user1 
> and user3
>
> If user3 approves make new approval ticket for group containing user1 
> and user2
>
>  
>
> If someone has a better solution or better yet a pre-written scrip 
> that would do this it would really help.  Any thoughts?
>
>  
>
> *Jeffrey Scheller*
>
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