[rt-users] Identifying an user

[Mauricio Tavares]

Jesse Vincent wrote:
> 
> 
> On Wed, Sep 23, 2009 at 11:21:04AM -0400, Mauricio Tavares wrote:
>> 	When an email is sent to RT, how is an user uniquely identified? 
>> EmailAddress and RealName?
> 
> Out of the box, it's by email address.

	Then I must be doing something wrong here. I am sending test emails 
from two of my accounts (gmail and a work one) and the gmail one is 
giving me grief because it cannot create another user because, I 
believe, it shares the same username/RealName as my work one. I tried 
without my last name and it worked fine.