[rt-users] Instuctions on how to use Show Results

[Mike Johnson]

Greetings,
 
I have the RT essentials book, and I've searched the wiki.  I cannot find anywhere that explains what the heck Show Results is ment for.  Can someone tell me what the heck this is??
 
When I click it after I've viewed a ticket, I get to a search results screen showing no tickets, with a "found" count of what the previous search had...
 
One of my users does this and is annoyed at how it works.  Obviously he doesn't know how to use it.... BUT I DONT EITHER!!!
 
Can someone point me somewhere that explains the usage of the Show Results link?
 
 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: 807.766.7331
Email: mike.johnson at normed.ca 
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1-800-461-8777, option 8, or locally either 
(705)-662-7120 or (807)-766-7500
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