[rt-users] Removing attachments from tickets

Torsten Brumm torsten.brumm at googlemail.com
Thu Apr 1 06:24:35 EDT 2010

Have a look onto this: http://github.com/bestpractical/rt-extension-utils

could possibly useful for you, other way:
RT-Extension-AttachmentsOnDisk written by BPS for us, not yet public

@BPS: Do you have any plan to publish it public?


2010/4/1 Atro Tossavainen <atossava at cc.helsinki.fi>:
> This is probably a FAQ, but I'm afraid I didn't find it written up as one.
> In the interest of keeping the database size down, I would like to be
> able to remove attachments folks have sent in from tickets without
> disturbing the tickets themselves in any other way.  I seem to remember
> having done this once by looking up something and updating the content
> of the field that contained the attachment to be NULL, but I didn't
> write it up at the time and can't remember for the life of me.
> Is there a better way to do this?  If not, I'd appreciate a run-through
> on how to do it again.
> Best regards,
> --
> Atro Tossavainen (Mr.)               / The Institute of Biotechnology at
> Systems Analyst, Techno-Amish &     / the University of Helsinki, Finland,
> +358-9-19158939  UNIX Dinosaur     / employs me, but my opinions are my own.
> < URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com


Torsten Brumm


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