[rt-users] How do I allow ticket creation for a user

[Kevin Bailey]

Hiya,

Thanks for the replies - I poked around and found that if I add these 
permissions to a user on a queue

CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments

The user can then create a ticket for that queue with the web interface.

The additional point to note is that the user will then be able to use 
the normal interface to view *all* tickets in the queue - even if they 
are not the requestor.

Thanks for the pointers,

Kev

Kevin Bailey wrote:
> Hi,
>
> I've allowed a user to log in to view tickets - and this is really 
> good in the SelfService area.
>
> However,, they can't create a ticket - what permissions do I have to 
> give where to allow a user to create a ticket in a single queue via 
> the web interface.
>
> Thanks,
> -- 
> *Kevin Bailey*
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com <http://www.freewayprojects.com/>
> Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
> Phone: +44 (0)1752 267090
> ------------------------------------------------------------------------
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
Phone: +44 (0)1752 267090
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