[rt-users] merge users(?)

Kevin Falcone falcone at bestpractical.com
Wed Apr 7 12:12:32 EDT 2010

On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote:
> Hi,
> yes, i did, i gave the see/modify right to every staff member and also to
> every group. But this didn't work. It doesn't matter at all, which rights
> the user/group has, i can only see the headline (custom fields) and nothing
> below. Like there isn't any custom field... ;-(
> Please correct me, if i am incorrect:
> The staff members need the right to See and to Modify the customfield. This
> is, what i have done. Whether i give the rights to the group and/or to the
> user doesn't matter. Is there any other setting, where i can make sure, that
> custom fields are being shown?

Sounds like you didn't Apply the custom fields (either to a queue from
the Custom Field editing page or Globally from Global -> Custom


> Potla, Ashish Bassaliel wrote:
> > 
> > Hi,
> > 
> > Have you given ModifyCustomfield right for requestor (or Everyone for that
> > matter) in the GroupRights page of the Customfield?
> > 
> > -Ashish
> > 
> -- 
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