[rt-users] merge users(?)

who else bogey_63 at yahoo.com
Wed Apr 7 12:50:59 EDT 2010

Kevin Falcone-2 wrote:
> On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote:
>> Hi,
>> yes, i did, i gave the see/modify right to every staff member and also to
>> every group. But this didn't work. It doesn't matter at all, which rights
>> the user/group has, i can only see the headline (custom fields) and
>> nothing
>> below. Like there isn't any custom field... ;-(
>> Please correct me, if i am incorrect:
>> The staff members need the right to See and to Modify the customfield.
>> This
>> is, what i have done. Whether i give the rights to the group and/or to
>> the
>> user doesn't matter. Is there any other setting, where i can make sure,
>> that
>> custom fields are being shown?
> Sounds like you didn't Apply the custom fields (either to a queue from
> the Custom Field editing page or Globally from Global -> Custom
> Fields)
> -kevin

Thank you, this did the trick. I didn't realize, i would have to set the
field to global as well.


View this message in context: http://old.nabble.com/merge-users%28-%29-tp28151060p28167750.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

More information about the rt-users mailing list