[rt-users] Ticket Templates

Torsten Brumm torsten.brumm at googlemail.com
Wed Apr 7 16:50:53 EDT 2010

Check out RTFM with RTFM-ArticleTemplates Module, this should be the best


2010/4/7 Max McGrath <mmcgrath at carthage.edu>

> Quick Question.
> I am running RT 3.8.7 on Ubuntu 9.10.
> Is there anyway to do ticket templates?
> Basically, looking to have an easy way to create a resolved ticket
> instantly.
> In the beginning of the year we constantly have to help students setup
> wireless for their room.  Ideally, we would like to be able to track
> everyone we help.  So, I guess it'd be nice if we could just have a "I
> helped <insert name> setup wireless on their <insert OS> <insert device
> type>"; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop.
> I know their is the Quick Ticket function, but that does not seem to work
> when requiring custom fields to be filled in.
> Thanks!
> Max
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Torsten Brumm

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