[rt-users] Ticket Templates

Max McGrath mmcgrath at carthage.edu
Wed Apr 7 15:14:07 EDT 2010

Quick Question.

I am running RT 3.8.7 on Ubuntu 9.10.

Is there anyway to do ticket templates?

Basically, looking to have an easy way to create a resolved ticket

In the beginning of the year we constantly have to help students setup
wireless for their room.  Ideally, we would like to be able to track
everyone we help.  So, I guess it'd be nice if we could just have a "I
helped <insert name> setup wireless on their <insert OS> <insert device
type>"; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop.

I know their is the Quick Ticket function, but that does not seem to work
when requiring custom fields to be filled in.


Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu
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