[rt-users] Priority in a Template

Jonathan Rummel jrummel at imapp.com
Thu Apr 8 09:39:32 EDT 2010


Hi All,

I have a template I use with a scrip that uses a "Create Tickets" action. 
It creates child tickets.  I want to pass the Priority of the parent ticket
through to the child ticket, and can't seem to figure it out.  I tried the
following:

===Create-Ticket: codereview
Subject: {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id()}
Owner: user
Requestor: {$Tickets{'TOP'}->Creator}
Priority: {$Tickets{'TOP'}->Priority}
Queue: Queue 1
Content: This is a child ticket automatically created from ticket
#{$Tickets{'TOP'}->Id()}.
ENDOFCONTENT

Everything there works except the Priority line.  Anyone know what I'm doing
wrong?

Thanks!
Jonathan
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