[rt-users] Priority in a Template

Kevin Falcone falcone at bestpractical.com
Mon Apr 12 11:36:38 EDT 2010

On Thu, Apr 08, 2010 at 06:39:32AM -0700, Jonathan Rummel wrote:
> Hi All,
> I have a template I use with a scrip that uses a "Create Tickets" action. 
> It creates child tickets.  I want to pass the Priority of the parent ticket
> through to the child ticket, and can't seem to figure it out.  I tried the
> following:
> ===Create-Ticket: codereview
> Subject: {$Tickets{'TOP'}->Subject}
> Depended-On-By: {$Tickets{'TOP'}->Id()}
> Owner: user
> Requestor: {$Tickets{'TOP'}->Creator}
> Priority: {$Tickets{'TOP'}->Priority}
> Queue: Queue 1
> Content: This is a child ticket automatically created from ticket
> #{$Tickets{'TOP'}->Id()}.
> Everything there works except the Priority line.  Anyone know what I'm doing
> wrong?

Check out perldoc lib/RT/Action/CreateTickets.pm for a list of what
you can pass.

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