[rt-users] Customfield question

Richard Pijnenburg Richard at widexs.nl
Thu Apr 8 09:40:59 EDT 2010


Hi Kenneth,

 

I'm still busy with this thing and still don't have much luck.

 

For as far as I can see I first need to find out if the current user is
privileged or nonpriviliged.

Sounds simple I think?

 

After that 

If the user is privileged, use the first requestor and get the value of
a custom field called "Customer ID".

If the user is non privileged then get the custom field called "Customer
ID" from the user it self.

 

Does anyone have an idea on this?

 

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 
Changes and Incident Coordinator

WideXS                                  http://www.widexs.nl
<http://www.widexs.nl/> 
Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
Zekeringstraat 43,                    1014 BV Amsterdam, NL

 

From: Kenneth Crocker [mailto:kfcrocker at lbl.gov] 
Sent: Wednesday, March 31, 2010 9:43 PM
To: Richard Pijnenburg
Subject: Re: [rt-users] Customfield question

 

Richard,

Use the Customer Number as the "Category" for that Custom Field. Then,
create another Custom Field that is just the Customer Number and link
that number to the category of the original Custom Field.

just a thought. Hope it helps.

Kenn
LBNL

On Wed, Mar 31, 2010 at 2:06 AM, Richard Pijnenburg <Richard at widexs.nl>
wrote:

Dear List,

 

I've got a maybe strange question for the custom fields.

I have 1 custom field with the user details of our customer with his
Customer Number.

Now I would like to populate a custom field dropdown menu with data from
an external source.

This external source needs that Customer number to get his products.

This way the customer can select his product where he has a question
about.

 

Is this even remotely possible?

 

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 
Changes and Incident Coordinator

WideXS                                  http://www.widexs.nl
<http://www.widexs.nl/> 
Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
Zekeringstraat 43,                    1014 BV Amsterdam, NL

 



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